Khalti88 Privacy Policy – Player Personal Data Protection

This Privacy Policy ("Policy") describes how Khalti88 ("Platform", "we") collects, uses, processes and protects the personal information you provide to us when registering or using the Khalti88 platform. This document is written in plain language because we believe every member has the right to know clearly how their data is handled.

This policy applies to all users who access the Khalti88 website, register an account, make deposits or withdrawals, or interact with any part of our platform. By registering a Khalti88 account, you consent to the collection and processing of your personal data in accordance with this Privacy Policy.

Khalti88 takes privacy very seriously. We never sell, rent or disclose your personal data to third parties for marketing purposes without your explicit consent. Every decision relating to member personal data is made with your interests and security as our priority.

Khalti88 only collects information necessary to deliver our services safely, fairly and efficiently. The following are the categories of data we collect and the reasons they are required:

We do not collect any sensitive information such as biometric data, medical information or political views. Khalti88 also does not collect personal information from minors – our platform is exclusively for individuals aged 18 and above.

The personal data you provide to Khalti88 is used solely for legitimate and necessary purposes in the operation of our platform. The following are the primary purposes for which your data is used:

• Identity and age verification during Khalti88 account registration to ensure all members are 18 years of age or older.
• Processing of deposits and withdrawals via your chosen Malaysian payment method, including Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay and FPX.
• Maintenance of your Khalti88 account and the ongoing provision of platform services.
• Detection and prevention of fraud, money laundering, and other unlawful activity on the Khalti88 platform
• Monitoring of gameplay patterns for responsible gaming purposes and the protection of members who may be at risk.
• Service communications including transaction notifications, platform updates and account security information.
• Compliance with legal and regulatory requirements applicable to the operation of the Khalti88 platform
• Product and service improvements based on usage data analysed in aggregate and anonymous form

Khalti88 does not use your personal data for any purpose beyond those stated above without first obtaining your consent. If you raise an objection to any use of your data, you have the right to contact us to lodge a complaint or submit a request.

Khalti88 does not sell, rent or disclose your personal data to external parties for marketing or commercial purposes. However, there are limited circumstances in which Khalti88 may need to share your data with certain parties to enable the platform to operate properly and comply with the law:

• Payment service providers required to process your deposit and withdrawal transactions – including the payment processing networks of Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay and FPX, each of which maintains its own privacy and security policies
• Technology service providers that assist Khalti88 with platform operations, server hosting, analytics and cybersecurity – all such parties are bound by strict confidentiality agreements with Khalti88
• Regulatory authorities, law enforcement agencies, or courts where we are legally required to do so by court order or other valid legal request
• Independent auditors who assess Khalti88's RNG systems and game fairness — data shared consists of aggregated statistical data only, not individual members' personal data.

All third parties that receive data from Khalti88 are bound by contractual agreements requiring them to process that data to a security standard no lower than Khalti88's own. We conduct regular reviews of these third parties to ensure ongoing compliance.

Khalti88 continuously invests in a comprehensive data security infrastructure to protect the personal information of all our members. The following are the security layers we have in place:

While Khalti88 takes all reasonable steps to protect your data, no security system in the world can guarantee 100% protection against every cyber threat. We encourage you to play your part in keeping your account secure by using a strong password and not sharing your login credentials with anyone.

The Khalti88 platform uses cookies and similar tracking technologies to enhance the user experience, maintain the security of login sessions and analyse how our platform is used for continuous improvement purposes.

Khalti88 uses several categories of cookies:

• Strictly necessary session cookies – these are technical cookies required for the Khalti88 platform to function properly, including maintaining your login session, remembering your language preference and processing transactions securely. Without these cookies, the platform cannot function
• Preference cookies – used to remember your settings and preferences on Khalti88 so you do not need to reconfigure them each time you visit the platform
• Analytics cookies — help Khalti88 understand how players use our platform through aggregated, anonymised data, enabling us to make improvements based on real usage patterns.
• Security cookies — used to detect suspicious activity, prevent fraud and ensure that every login session is legitimate and secure.

You may configure your web browser to block or delete cookies, but doing so may affect the functionality of certain parts of the Khalti88 platform. Third-party cookies unrelated to the core operations of our platform are not permitted to load on the Khalti88 website.

Khalti88 understands that financial information is among the most sensitive data you entrust to us. As such, we apply additional, dedicated security measures specifically to protect your payment data.

For all payment methods we support – Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX via Maybank2u and CIMB Clicks – Khalti88 applies these key principles when handling financial data:

• Your e-wallet or online banking account details are not stored in Khalti88's systems once a transaction has been fully processed
• All data transmitted during the deposit and withdrawal process is encrypted with SSL 256-bit at all times.
• Khalti88 only processes transactions through verified payment channels and does not store bank account numbers or card details in our databases
• Every transaction has an audit record that can be reviewed in the event of any dispute or verification requirement.
• Payments may only be made to and from payment methods verified in the member's own name – Khalti88 does not accept or make payments to third-party accounts

Khalti88 also conducts transaction monitoring to detect any activity that may be suspicious or related to money laundering. This is part of our commitment as a responsibly operated platform.

As a Khalti88 member, you have several rights regarding your personal data, all of which we fully respect. Here are the key rights you hold:

To exercise any of the rights above, please contact the Khalti88 support team at support@khalti88.best and clearly state your request. We will verify your identity before processing any personal data request to ensure the security of your account.

Khalti88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal and regulatory requirements. The following are our general data retention guidelines:

• Active account data – retained for as long as your Khalti88 account remains active and in use, plus any additional period required by law following account closure
• Financial transaction records — retained for a minimum of 7 years in accordance with applicable accounting and financial compliance legal requirements.
• Gaming activity logs — retained for 2 years for responsible gaming monitoring and dispute resolution purposes.
• Customer support communication data – retained for 3 years for reference purposes and service quality improvement
• Technical data and server logs – retained for 90 days before being automatically deleted, unless required for an ongoing security investigation

Once the retention period expires, Khalti88 will delete or anonymise the data in a secure and irreversible manner. The data deletion process is carried out under strict security procedures to ensure no data can be recovered once deletion is complete.

Should you close your Khalti88 account, we will process deletion requests for data not subject to legal retention requirements within 30 days of the account closure being confirmed. Data that must be retained for legal reasons will be held in an isolated, secure environment until the mandatory retention period expires.

Khalti88 takes every privacy enquiry, concern and complaint seriously. If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of the rights set out in Section 8, please reach out to us through the following:

• Email: support@khalti88.best – for written enquiries and official requests relating to personal data
• Live Chat – available 24 hours a day, 7 days a week directly on the Khalti88 platform for general enquiries and immediate support
• Our response time for written enquiries is within 3 business days; for urgent data security issues, we will respond within 24 hours

When submitting a privacy enquiry, please provide your full name and the Malaysian phone number registered to your Khalti88 account so we can verify your identity promptly and process your request more efficiently. Khalti88 will not disclose or discuss any member's personal data with another party without adequate identity verification.

We are committed to resolving any complaints or concerns regarding your privacy in a fair, transparent, and satisfactory manner. Your feedback on how we handle personal data is valuable to us, as it helps Khalti88 continually improve our data protection practices over time.